Resolving Workplace Conflict

This page is about resolving workplace conflict. Conflict in the workplace is a time wasting occurrence, it can sap the energy of the parties involved, affecting productivity, and can lead to low morale, and high turn over rates.

Conflict can occur in most workplaces. In the workplace environment, people have to interact with each other in order to achieve the objectives of the business. The relationship with our co-workers in turn influences how we interact with each other.

Conflict can arise when a working relationship turns sour due to a number of reasons, such as when a worker's work expectations are not being met.

Most workplace conflicts, however, often result from either personality clashes, misunderstandings, disagreement on how to achieve an objective, or even a clash of opposing objectives.

The Managers Job in Resolving Conflict in the Workplace

A manager's main task is to manage the work setting and see that the productivity goals are being met. Occasionally this would also involve resolving conflict between workers, forcing the manager to put important tasks on hold while he or she deals with the conflict in the workplace.

At other times, a manager is also required to be a disciplinarian in order to get the job done, up to standard and on time.

Steps in Resolving Workplace Conflict

This is a brief outline of the steps normally used

Phase one: Initial Phase

Step One: Interview...

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Step Two: Get the...

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Step Three: Analyse...

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Step Four: Prepare the...

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Phase Two: Re-...

Step Five: Re-...

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Step Six: Setting ...

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Phase Three: Joint...

Step Seven: Conduct a ...

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Phase Four: Monitor...

Step Eight: Monitoring...

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For a copy of Steps in Resolving Conflict, or further information or assistance in resolving conflict in the workplace, contact us.